Shipping policy

Everything is made to order, so nothing sits in a warehouse. Delivery costs and options are shown at checkout before you pay. Prices include VAT.

How long it takes

Product	Made	Delivered
Tees, hoodies, crewnecks, mugs, totes, coasters, posters, prints, journals and calendars (printed in the UK)	2 to 7 working days, up to 10 at busy times	2 to 5 working days
Embroidered caps (made by our embroidery partner, which may be outside the UK)	Up to 10 working days	3 to 7 working days
Keyrings (made in the US)	Allow 2 to 3 weeks in total

Different products are made by different partners, so one order can arrive in separate parcels. You'll get a tracking link by email as each part ships.

Christmas: order early. Our Christmas order-by dates are shown on the site once confirmed, and keyrings have an earlier date than everything else.

Where we deliver

We deliver to UK addresses. If your country is offered at checkout, we deliver there too, and the cost and timing are shown before you pay.

Extra charges on delivery

You shouldn't be asked to pay anything when your parcel arrives. If a courier ever asks you for a customs or handling charge, email us before paying and we'll sort it out.

Late, lost or damaged parcels

If your order hasn't arrived 10 working days after the latest date above, or arrives damaged, email hello@seconddrafted.com with your order number (and a photo if it's damaged). We'll send a replacement or refund you in full.