Everything is made to order, so nothing sits in a warehouse. Delivery costs and options are shown at checkout before you pay. Prices include VAT.
How long it takes
| Product | Made | Delivered |
|---|---|---|
| Tees, hoodies, crewnecks, mugs, totes, coasters, posters, prints, journals and calendars (printed in the UK) | 2 to 7 working days, up to 10 at busy times | 2 to 5 working days |
| Embroidered caps (made by our embroidery partner, which may be outside the UK) | Up to 10 working days | 3 to 7 working days |
| Keyrings (made in the US) | Allow 2 to 3 weeks in total | |
Different products are made by different partners, so one order can arrive in separate parcels. You'll get a tracking link by email as each part ships.
Christmas: order early. Our Christmas order-by dates are shown on the site once confirmed, and keyrings have an earlier date than everything else.
Where we deliver
We deliver to UK addresses. If your country is offered at checkout, we deliver there too, and the cost and timing are shown before you pay.
Extra charges on delivery
You shouldn't be asked to pay anything when your parcel arrives. If a courier ever asks you for a customs or handling charge, email us before paying and we'll sort it out.
Late, lost or damaged parcels
If your order hasn't arrived 10 working days after the latest date above, or arrives damaged, email hello@seconddrafted.com with your order number (and a photo if it's damaged). We'll send a replacement or refund you in full.
Returns and cancellations
Changed your mind? You can cancel your order for any reason within 14 days of the day after you receive it.
- Email hello@seconddrafted.com with your order number and the items you're returning, so we know to expect them.
- Post them to:
Second Draft
c/o Eco Science Limited
Duke House, Duke Street
Skipton, North Yorkshire
BD23 2HQ - Send them within 14 days of telling us, unworn, unwashed and in the condition you received them. Use a tracked service and keep proof of postage.
- We refund the price of the items, plus the standard delivery you paid if you return the whole order, within 14 days of receiving them back (or your proof of postage, if sooner). Refunds go to your original payment method.
Return postage is paid by you unless the item is faulty or wrong. If an item comes back worn, washed or damaged, we may reduce the refund to reflect that.
Want a different size or colour? Return the item as above and place a new order for the one you want.
Cancelling before it's made: email us as soon as possible. If production hasn't started, we'll cancel and refund you in full.
Faulty, misprinted or wrong items
If anything arrives faulty, misprinted, damaged or not what you ordered, email hello@seconddrafted.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full, and you won't need to send it back. After 30 days, contact us and we'll repair, replace or refund in line with your rights.
Gifts and discount codes
Gift recipients can return items too; the refund goes to the person who paid. If you used a discount code, we refund the amount you actually paid.
None of this affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.